Day: September 10, 2020

Simon Gornick

Empathic Tech In The Public Sector

the empathic chatbot AKA M-Bot A humanised bot has layered personality traits which match its domain and function, but the foundational layer is always the same. Empathy. A bot simply can’t connect to its users without it.¬†Empathy is a defining or ‘super-trait’, an integral part

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