The Conversation Consultancy
Simon Gornick

An Empathic Tech Deployment – Universal Credit

Universal Credit SUmmary Universal Credit is part of the Department of Work and Pensions (DWP), a department of the UK Central Government. It’s an attempt to merge many of the UK’s welfare benefits into a single payment, but it been beset with problems since its

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Simon Gornick

Is AI a Creativity Killer?

hIn the last few days, I’ve been struggling with the continuing inadequacy of AI, and the very real possibility that the teething troubles conversational technology is facing might boil down to something as simple as this;   That there’s a profound conflict between what makes

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The Conversation Consultancy
Simon Gornick

Conversational Applications for a Post-Material World

Only 9% of Britons want to go back to a Pre-Covid world, where stuff ruled and people came second, where inequality, and all the brooding dissatisfactions that came with grew exponentially, including social-media -fueled distrust in Government. and the Public Sector went down the drain.

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Simon Gornick

Empathic Tech In The Public Sector

the empathic chatbot AKA M-Bot A humanised bot has layered personality traits which match its domain and function, but the foundational layer is always the same. Empathy. A bot simply can’t connect to its users without it.¬†Empathy is a defining or ‘super-trait’, an integral part

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