The Conversation Consultancy
Simon Gornick

An Empathic Tech Deployment – Universal Credit

Universal Credit SUmmary Universal Credit is part of the Department of Work and Pensions (DWP), a department of the UK Central Government. It’s an attempt to merge many of the UK’s welfare benefits into a single payment, but it been beset with problems since its

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The Conversation Consultancy
Simon Gornick

Conversational Applications for a Post-Material World

Only 9% of Britons want to go back to a Pre-Covid world, where stuff ruled and people came second, where inequality, and all the brooding dissatisfactions that came with grew exponentially, including social-media -fueled distrust in Government. and the Public Sector went down the drain.

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Simon Gornick

Empathic Tech In The Public Sector

the empathic chatbot AKA M-Bot A humanised bot has layered personality traits which match its domain and function, but the foundational layer is always the same. Empathy. A bot simply can’t connect to its users without it.¬†Empathy is a defining or ‘super-trait’, an integral part

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