Universal Credit SUmmary Universal Credit is part of the Department of Work and Pensions (DWP), a department of the UK Central Government. It’s an attempt to merge many of the UK’s welfare benefits into a single payment, but it been beset with problems since its
hIn the last few days, I’ve been struggling with the continuing inadequacy of AI, and the very real possibility that the teething troubles conversational technology is facing might boil down to something as simple as this; That there’s a profound conflict between what makes
But first, the story of my life. I used to be a screenwriter in Hollywood. And a pretty good one. For years I toiled and hustled and over time became good at what I did. I created multi-faceted characters, great stories and great dialogue.
This morning I joined a webinar on Public Sector Chatbots which highlighted the awkwardness of the relationship between the “Free” (there’s really no such thing) Market and the Public Sector. The speaker began by confidently talking about “improving customer experience” in the public sector, and
Only 9% of Britons want to go back to a Pre-Covid world, where stuff ruled and people came second, where inequality, and all the brooding dissatisfactions that came with grew exponentially, including social-media -fueled distrust in Government. and the Public Sector went down the drain.
As we accelerate towards a more automated future, chatbots are getting smarter. They’re taking on more challenging use cases, and playing an increasingly profound role in how organisations private or public, can be more in tune with the communities and customers they serve. The competition
As we accelerate towards a more automated future, conversational applications are getting smarter. They’re taking on more challenging use cases, and playing an increasingly profound role in how organisations private or public, can be more in tune with the communities and customers they serve. The
the empathic chatbot AKA M-Bot A humanised bot has layered personality traits which match its domain and function, but the foundational layer is always the same. Empathy. A bot simply can’t connect to its users without it. Empathy is a defining or ‘super-trait’, an integral part
