Covid and a couple of conversational use cases with traction triggered countless platforms, applications, and services, along with a minefield of personnel, training, and organisational problems too. Enterprises all wanted automated conversation, but didn’t know how.
Most “Digital Strategy” is of the “Research, Write, Vaguely Remember” variety, Little-read strategies sit on a server somewhere, gathering digital dust. Call us weird but TCC wants its strategies to actually happen. That’s why we’ll bring a full strategy to our kick off meeting, because it’s easier to rewrite than create from scratch. That’s why every multi-app strategy we create comes with a “vanguard” app, a high-impact, low-cost, conversational application that leads the overall thesis of the strategy, along with the roadmap to build it at startup speed. And finally, we center all our work on the believability and relatability of empathic technology, which makes applications more understanding, and more like us.
Enlightened, listed enterprises across many business sectors, which demonstrate their commitment to the common good through their core products and services.
Large non-profits which play a clear and tangible role in improving public health, and welfare, protecting the most vulnerable. Major medical charities with important public service messaging. Community non-profits large enough to benefit from scalable M-Tech solutions.
For many people, The Public Sector is the economy. But the price of Covid has put Public Sectors in many countries in danger of even more cuts. More than ever, the potential user loyalty boost and cost-saving efficiencies that Empathic Technology can offer should be explored, planned, piloted and implemented.
We present a complete strategy to our clients at meeting one. That might sound counterintuitive but as our head consultant explains; “As a former screenwriter in Hollywood, there’s a classic rule of thumb which applies to the work we do at TCC. “It’s always easier to rewrite”.”
Each framework contains what we believe to be must-have formats for a successful implementation and rollout of an an empathic conversational strategy. These are presented along a timeline, covering everything from budget, to impact hires, team training, format development, target audience research and sample conversations.
The heart and soul of the “Action Strategy” is that it ends with actually, literally, “doing something”.
We’ll zero-in on a low-cost, high-impact conversation app that can be cranked out and tested with live users within six months.
We call it the “Vanguard”.
The Vanguard represents the promise of the full strategy. It’s the proof that you mean business, and gives you a sense of what machine conversation can do for your users.